Services · Collaboration & CX

Collaboration and Communications

Frictionless omnichannel experiences for hybrid work and customer service.
UCaaS · CCaaS / CX · Professional AV · Smart Spaces
An integrated ecosystem that enhances teams, processes and the loyalty of your brand.

UCaaS CCaaS AI & Bots Omnichannel Microsoft Teams
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Yeapdata
ELDERLY
Satisfaction
SPEED
1st answer
FURTHER
Channels
Continuously growing platform adoption
Experience indicators
First Contact Resolution (FCR) 91%
Automation with AI and Bots 62%
Average NPS customers 78 points
UCaaS SLA Availability 99.9%
Active channels

UCaaS Voice

● Active

Omnichannel Chat

● Active

AI & Bots

◆ 62% auto

Professional AV

⟳ Settings

Y.D.
Effective experience
What is

Communication that connects,
not only that it transmits

The Collaboration and Communications from Yeapdata® are comprehensive unified communication solutions designed to enhance hybrid work, increase customer service and build brand loyalty through Frictionless omnichannel experiences.

We integrate UCaaS, Omnichannel Contact Center (CCaaS/CX), Conversational AI with bots and Professional AV in a managed operating model that turns communication into a strategic business asset with measurable SLAs and 360° visibility.

It's not just about connecting channels. It's about creating memorable experiences for customers and collaborators that generate loyalty, productivity and measurable results at each touch point.

UCaaS · Unified Communication

Ecosystems integrated with Microsoft Teams, corporate voice and total mobility. A single cloud environment for voice, video and messaging.

Cloud

CCaaS / CX · Customer Experience

Next-generation omnichannel service powered by AI and workflow automation with intelligent bots.

C.X.

Conversational AI & Bots

Intelligent automation of interactions with advanced NLP, autonomous resolution and escalation with full context to the agent.

AI

Professional AV · Smart Spaces

Design of hybrid rooms with automated production audio and video solutions, adaptable to any organizational scale.

av
Problems it solves

Does your organization face
any of these challenges?

We eliminate the frustration of communication silos, reverse low productivity in teams and transform bad user experiences into fluid and decisive interactions.

Communication silos

The customer repeats his query at each touch point because the channels operate in isolation, without shared context

Low productivity in remote teams

Geographically distributed teams without effective collaboration tools that generate misalignment and loss of focus

Poor user experiences

Fragmented interactions that erode customer satisfaction and damage brand perception at every touchpoint

Non-stop high-volume contact centers

Operations that cannot grow because they lack intelligent automation and efficient omnichannel orchestration

Outdated physical environments

Multipurpose spaces that do not generate visual or auditory impact and block hybrid collaboration in each session

Technology without adoption or ROI

Investments in platforms that do not generate returns because they lack an adoption strategy and infrastructure governance

Capabilities

What the service
delivery when operating

01

UCaaS · Unified Communication

Ecosystems integrated with Microsoft Teams, corporate voice and total mobility. Cloud platform with high availability guaranteed by SLA for hybrid equipment.

TeamsPSTNSLA
02

CCaaS / CX · Customer Experience

Next-generation omnichannel service by voice, chat, email, WhatsApp and social networks. Powered by AI, flow automation and intelligent bots.

OmnichannelAI & Bots
03

Conversational AI & Automation

Advanced NLP for autonomous interaction resolution and workflow automation. Intelligent escalation with full context to the human agent.

NLPBotsSelf-service
04

Professional AV · Smart Spaces

Design of multipurpose spaces with automated production audio and video solutions. Hybrid rooms with high visual and auditory impact adaptable to any scale.

avHybrid
05

Usage and Experience Analytics

Usage analytics dashboards, interaction quality index and response time reduction. Visibility for continuous optimization.

NPSFCRCSAT
06

Integration with Ecosystems

Native connection with CRM, ERP and key business platforms. Technological loyalty that maximizes the ROI of each investment in communications.

CRMERPAPI
Yeapdata®

AI, tools and automation
for next generation care

Intelligent bots with advanced NLP and workflow automation. They understand, solve, learn and scale with full context for a frictionless experience.

Natural Language

NLP & Understanding

Understands intentions, detects feelings and responds with persistent conversational context in each attention channel

Self-service

Autonomous resolution

Manage queries, procedures and transactions without human intervention, freeing agents for higher value cases

Transfer

Climbing with context

Transfer to the agent with complete history, identified intent and customer data available from the first moment

Learning

Continuous improvement

Models that learn from each interaction to expand the resolution domain and improve response quality

Omnichannel

All channels

Operate on WhatsApp, web, mobile app and voice with context consistency and unified experience regardless of the channel

Allies

Audiocodes
Calltech
Jabra
LG
Microsoft
Mitel
Poly
Samsung
Wolkvox
Yealink
Benefits

What you get
when trading with Yeapdata®

Conversational AI and proprietary automation

AI capabilities with continuous learning, flow automation with bots and sentiment analysis integrated into each channel

360° strategic support

We not only integrate cutting-edge technology; we ensure ROI through effective adoption plans and a strong infrastructure governance framework

Real omnichannel with context

The customer does not repeat his story: each channel shares context, history and status between touchpoints

Continuous long-term value cycle

A delivery model designed for sustained success: implementation, adoption, optimization and scalable growth at every stage

Integrated usage analytics

Dashboards of adoption rate, quality index per interaction and response times visible to the client, operation and management

Spaces with high visual and auditory impact

Design of multipurpose environments with professional AV adapted to any scale, transforming the hybrid collaboration experience

Memorable customer experiences

Customers served across all channels with consistent responses, unified context, and first contact resolution

Radical productivity boost

More collaborative and effective work teams thanks to unified communications and tools designed for hybrid work

Maximized ROI

Technological loyalty and infrastructure governance plans that ensure the ROI of each investment in communications and collaboration

Guaranteed operational continuity

Highly available communications infrastructure with committed SLAs and continuous support to guarantee business operation

Ready to transform your customer experience and teams?

Activate your model
of Collaboration

Schedule a free diagnostic session and discover how Yeapdata® can unify your channels, boost hybrid work with UCaaS, and elevate your customer experience with AI and automation.

Contact us!
✓ Diagnosis tailored to you · ✓ SLAs committed · ✓ +100 technical certifications