SERVICE DESK
IMMEDIATE ATTENTION TECHNICAL SUPPORT
We provide a single point of contact for immediate attention through an operating model co-created with you, for the attention of requirements and incident management.
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MODULAR SERVICES
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SELF-MANAGEMENT INCIDENTS
Intelligent omnichannel for self-management and experience.
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SINGLE POINT OF CONTACT
Customized operating model with first contact solution.
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SPECIALIST MANAGEMENT
Efficient management of specialists, suppliers and manufacturers.
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PREVENTIVE AND CORRECTIVE MAINTENANCE
On-site office or specialized support with remote hands-on capability.
ALLIES
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MONITORING
PROACTIVE AND PREDICTIVE MONITORING COVERAGE
With a focus on the continuity of your business.
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MODULAR SERVICES
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MANAGE MONITORING AND MANAGEMENT TOOLS
Adaptive with unified management, monitoring and control panels for IT efficiency and proactivity.
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ADVANCED ANALYTICS DASHBOARDS
Consolidation and proactive analysis in advanced analytics dashboards to prevent failures.
alert-automatization
ALERTS AUTOMATION
Dissemination of critical events and connection between analysts and solvers via call, SMS, WhatsApp, and more.
ALLIES
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READY TO TAKE THE NEXT STEP?
At Yeapdata© you have a specialized team waiting for you.
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IT SPECIALISTS
COMPREHENSIVE MANAGEMENT AND ADMINISTRATION OF IT INFRASTRUCTURE
We have specialists in all IT technology verticals, regulated electrical network, networks and connectivity (LAN, WLAN, WAN, SD SD-WAN, IPv6), collaboration (UC, call center, contact center, smart spaces), On premise servers and cloud, applications and artificial intelligence.
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SERVICES
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TECHNOLOGY MANAGEMENT
Efficient administration and management of IT platforms in accordance with ITIL, keeping your services available and updated.
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PROBLEM RESOLUTION
Interdisciplinary team addresses technology failures, identifies causes and generates action plans for a definitive solution.
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PROJECT IMPLEMENTATION
We implement technology projects with qualified personnel and PMI, Agility and ITIL practices, aligned to the business objective.
READY TO TAKE THE NEXT STEP?
At Yeapdata© you have a specialized team waiting for you.
CONTACT NOW